Shipping policy

SHIPPING POLICY

Simpleplaine ships internationally, with a particular focus on customers in the United States and Canada.

Order Processing

Orders are typically processed within [INSERT PROCESSING TIME] business days after payment is successfully received.

Once your order has been processed and shipped, you will receive tracking information when tracking is available.

Delivery Times

Estimated delivery times vary depending on your destination and the shipping method selected at checkout.

Typical delivery estimates will be displayed at checkout where available.

Please understand that delivery times are estimates and are not guaranteed. Delays may occur because of customs processing, shipping carriers, weather, holidays, incorrect shipping information or other circumstances outside our control.

International Shipping

We ship to many countries worldwide. However, shipping availability may vary depending on the destination.

Some countries or regions may not be available for delivery due to supplier, carrier, customs or legal restrictions.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Any customs duties, import taxes or similar charges that apply to your order are the responsibility of the customer unless otherwise stated at checkout.

Simpleplaine does not control customs charges and cannot guarantee whether or when such charges will be applied.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to the sender because an incorrect or incomplete address was provided, additional shipping costs may be required before the order can be shipped again.

Lost or Delayed Packages

If your order appears to be delayed, please first check the tracking information provided.

If your package is significantly delayed or appears to be lost, contact us at diamonddhee424@gmail.com and we will work with the relevant shipping provider or fulfillment partner to investigate the issue.